Should I sue?
I booked a trip on Expedia from Philadelphia to Charlotte. The flight was United but was operated by US Airways. The day before I left, I called US Airways to confirm the flight. The woman confirmed I was on both flights and assigned my seats. The next morning I went to a US Airways kiosk typed in my name and got my boarding. I flew to Charlotte. The next night when I went to return to Philly, I typed my name in the US Airways kiosk and nothing happened. The woman at the counter said they had no record of me and that the flight was fully booked. I called Expedia and when I got off the phone at 3am after 6 hours, I had learned that US Airways had no record that I was on the flight from Philly to Charlotte and had cancelled my return flight. They said if I had the boarding pass, they would give me a return flight. I had thrown the boarding pass out at my hotel. The next morning I had to search through the hotel's garbage and couldn't find it. I had to rent a car &drive for an extra $220
Air Travel - 8 Answers
Random Answers, Critics, Comments, Opinions :
1 :
This happened to my brother on his flight from Frankfurt to the US. We caught this in advance (before he left) and they wouldn't tell us what the deal was. They told us that someone had canceled the ticket, but wouldn't say who. It seems that airlines are overbooking and there is some problem where tickets are being canceled. You can try suing, but you probably won't get anything. I would suggest that you always check before you leave to go somewhere.
2 :
Have you made a compaint to Expedia? If not, go to: http://www.expedia.com/daily/service/contact.asp?rfrr=-956
3 :
Happened to me on USairways, too. Night before my early morning flight, when I went to check in online, I found my reservation gone. I called the airline and they told me that I had called and cancelled it. I said no I did not. They said yes you did. (I was actually in a meeting during the time they said I called) There is something screwy with the USair computer system. They did scramble to find me another flight to get on. If I were you, I would just get the airline to give a refund for the whole ticket (both ways since they said you didn't fly at all).
4 :
You should have printed the confirmation you received from Expedia. If you can print the boarding pass, why not printing e-mail, confirmation of trips, etc. just in case a problem arise. I never leave without a printed confirmation to the airport. Also, you other proof is.....the Credit Card you use to pay to Expedia. Found out time, dollars paid, etc. etc. So, it is partially your fault by not being aware or ready when purchasing ANYTHING on line.
5 :
you MUST be american. lol. the only thing you can do is make a complaint with expedia. however it is your fault. it is a general rule that you keep your boarding pass with you. in case of trouble like this. Sueing is definitely not the answer, you will end up spending heaps on money and losing.
6 :
Good luck. If you sue, you need to prove you were on the outbound flight and the only way to do that is with the boarding pass you can't find. Otherwise, the airline can cancel your ticket for not taking the outbound flight.
7 :
You can't sue them. Without the boarding pass, there is no record you were on the Philly-Charlotte flight. When you purchased your ticket, you entered into a legally binding contract that gave the airline the right to cancel your reservation for the return flight if you missed any of the earlier flights in your itinerary. Their records show that you missed the first flight, and so they cancled your subsequent reservations. In order to sue them, you'd have to prove that's not what happened. Since you can't prove you were on the first flight, you can't sue them. For future reference, you should never throw out your boarding pass immediately after the flight. At the very least you should keep them until the end of your last flight on that intinerary. But it's best to keep them a while longer than that in case something comes up and you need to prove you were on the flight.
8 :
Moral of the story; always use a reputable travel agent. I had a similar incident with a reputable and well known Asian hotel booking site, and lost over 1000 UK pounds, through their double booking me. I could not get them to cough up any refund.
